End User Technologies Specialist

Job Locations US-OH-Akron
ID
2021-1149
Category
Technology Services
Position Type
Regular Full-Time

Overview

Cohen & Company

Certified Public Accountants

 

At Cohen & Company, our purpose is to engage, teach, inspire and improve lives through the power of knowledge and trust. We value great people, teamwork, a competitive spirit and courage, and the ability to adapt and remain optimistic.

 

Named one of the fastest growing private companies in the country, Cohen & Company offers assurance, tax and advisory services to clients throughout the U.S. and worldwide. The firm serves a broad range of clients, from privately held companies and their owners; to private equity firms and their portfolio companies; to public and private funds, advisors, and fund service providers within the investment industry; to Fortune 1000 multinational enterprises. Cohen & Company was founded in 1977 and has more than 650 associates in Illinois, Ohio, Maryland, Michigan, New York, Pennsylvania and Wisconsin. Learn more at cohencpa.com. Member PCAOB.

 

We are excited for the future and our continued growth! Our Technology Services team is seeking a talented individual in the role of End User Technologies Specialist. This position will reside in our Akron, Ohio office with travel to other Ohio office locations (approximately 10% - 20%) and as-needed travel to our other out-of-state offices.

 

The End User Technologies Specialist will be a member of the Technology Services team working in a team-oriented environment supporting each of the firm’s service lines.  The End User Technologies Specialist will support and maintain all technologies used by Firm employees.  Regular activities of this role include deploying hardware, installing and configuring software, diagnosing and resolving trouble tickets, maintenance and repair of laptops and other equipment, on-boarding and off-boarding staff, to ensure optimal performance of the Firm’s technology environment.  The ideal candidate will troubleshoot problem areas in a positive, timely, and accurate fashion, and provide end-user assistance in a helpdesk role with various avenues of advancement within the Technology Services team.  You will engage in person and via IM, telephone, email, through screen sharing and other remote technologies.

Responsibilities

Responsibilities

  • Resolve problems reported to the call center
  • Provide first-level contact and problem resolution to clients
  • Update and maintain documentation and knowledgebase articles
  • Configure/image and deploy laptops as needed
  • Work with vendors as needed to resolve issues
  • Create instruction guides and provide training to end-users as appropriate
  • Travel to other nearby offices and potentially to out-of-state offices
  • Regular predictable and punctual attendance
    • Evening and weekend coverage needed during peak seasons
    • On-call shifts and after-hours support as needed

 

Core Competencies

  • Web, internet, and general technology savvy
  • High level of proficiency with Microsoft Windows and Microsoft Office Suite/Microsoft 365
  • Experience with LAN/WAN/wireless technologies and troubleshooting
  • Understanding of VPN fundamentals, mobile device management, and spam/virus filtering
  • Experience with VOIP phone system and collaboration tools (Cisco preferred)
  • Experience with scripting (PowerShell preferred)

 

Education and Experience Requirements

  • Associates Degree in Computer Science, Information Technology, Management Information Systems, or related field
  • 1-2 years of experience, including previous internships
    • We are open to hiring recent graduates!
  • Microsoft or other IT certifications a plus

Qualifications

Qualifications

  • Keen sense of creative thinking, attention to detail and problem solving
  • Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact; able to adapt style and tone to effectively engage the audience
  • Good collaboration skills, applied successfully across the organization
  • Ability to prioritize in a fast-paced environment
  • Organized and experienced at successfully between tasks
  • Self-motivated with the ability to complete projects in a timely manner
  • Accountability for designated areas of responsibility
  • Customer service orientation

 

Learn more about us:

 

We are an equal opportunity employer and value diversity of thought and background to build an inclusive and energized culture and better meet the needs of our clients.

 

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply? Connect with us for general consideration.